1. Copyright

© Copyright 2014 Surname Goods. All rights reserved. Surname Goods, surnamegoods.com and the products displayed on this website are distinctive and original works of art that are owned exclusively by Automata LLC. All designs, images, graphics, text and content are protected by worldwide copyright laws. You may not publish, reproduce, transmit, sell, modify distribute or download (except where invited) any part of this site without express written consent from Automata LLC.

2. Customer Information, Privacy & Security

During the ordering process, we obtain mailing, billing and other information to better serve you as a customer and to assist you in your shopping experience. You may remove yourself or request to be removed from our mailing list. A customer's information will only be used in the fulfillment of that customer's orders. We hold customer information in the strictest of confidence and do not share, sell or distribute it with third parties. SurnameGoods.com takes all reasonable precautions to protect our customer's information using appropriate measures online and in our studio to protect against the misuse, theft or loss of our customer's information. This website is secured using SSL encryption ensuring that all confidential information you send to us via the Internet will be sent and received securely.

3. Account, Terms of Use, Change of Terms and Conditions

By using SurnameGoods.com, you, the customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account. By ordering, you warrant that you are over 18 years old and are providing Surname Goods with truthful and accurate information. Surname Goods reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. We reserve the right to change or remove any or all products or portions of this site. Prices for merchandise and services are subject to change without notice, and if prices listed are incorrect we reserve the right to fulfill, refuse or cancel orders placed for such merchandise. Placement of an order online with KleinReid does not guarantee product availability. We reserve the right to change or modify all or any portion of these Terms and Conditions at any time at our sole discretion.

4. Order Processing & Shipping Charges

It is our goal to delivery your order as quickly as possible. All orders require two business days to process. If your order is placed on a weekend or holiday, it will be processed the next business day. Business days are Monday through Friday, excluding holidays. We do not ship on Saturday or Sunday. Once placed, you will be contacted via email with details and a ship date for your order. Due to the hand-made nature of our work, some items will be made to order which will take slightly longer. In most cases your package can ship within two weeks of your order. Made to order work usually ships within three weeks. If you have a deadline or need the work sooner, please let us know and we will do our best to meet your needs.

Shipping charges are additional. We've tried to augment a reasonable system that doesn't penalize our west coast customers - as we ship from NYC. We offer a flat rate per item no matter where shipped in the continental US. Larger items may incur a higher shipping charge. We ship to Hawaii, Alaska, Puerto Rico and Internationally via UPS. There will be additional shipping for these orders - PLEASE email or call ahead so we may give you a quote. Our business hours are Monday through Friday 10 to 5 Eastern time. (718-663-8514 / hello@surnamegoods.com) Overnight or second day shipping is available. Please call or email for a quote before you order. Please make sure your shipping address is correct. There is a $15 charge for re-directing a parcel once shipped. We cannot ship to PO boxes. Discounts if any will be taken before shipping charges are added and may not be combined with other offers.

5. Sales tax & Duties

New York residents will have sales tax added to their order. We are not required to collect sales tax for other states nor duties on order shipped to other countries. You, the customer, are expected to comply with your state or country's current laws regarding purchases over the Internet.

6. Payment

We currently accept Discover, Visa, Mastercard and American Express. We use the utmost care in handling payment, but should you see an erroneous charge from Surname Goods on your credit card please contact us first. Many times we can make needed adjustments sooner than your credit card company.

7. Site Links

We sometimes provide links on this site to sites operated by other parties for your convenience. This is done as a convenience to our customer, please understand we have no control over these sites and cannot take responsibility for their operation or for the content featured within.

8. Indemnification, Disputes & Governing Laws

You agree to indemnify and hold Surname Goods and its officers, employees, and suppliers harmless from and against any and all claims, actions, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without regard to its principles of conflicts of laws. Any dispute arising between us shall be brought before any New York court having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned New York courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.

9. Special Promotions - Free Shipping

Promotions such as "free shipping" refer to standard ground shipping via USPS or UPS, whichever is deemed by Surname Goods Co. to be most cost effective. "Free Shipping" does not guarantee delivery by a certain date. Customer may upgrade shipping option at checkout for an additional fee. "Free shipping" promotions end at 11:59PM EST of the advertised date. Surname Goods reserves the right to alter or cancel the terms of promotion without notice.